Strategy and future telecoms

Nanobusinesses – A new business category
Co-creation for digital service providers: Unlocking value from new digital ecosystems
Unlocking the opportunities from smart lifespaces

Revenue Generation

Thriving in the Digital Age – creating value and unlocking new revenue streams
Effective digital bills for service provider success
Measuring Bill Effectiveness in Europe and North America

Customer Experience

The evolution of personalisation – pitfalls and opportunities
DCES: building value through effective communication & engagement
A new approach to market segmentation

Fraud and security

UK Digital Fraud: There’s a gap in the UK’s digital infrastructure and it’s letting the fraud in
Unleashing new revenue streams and boosting digital confidence with CCAPS