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Infracapital takes chunk of SSE Enterprise for £380 million
The infrastructure equity investor, Infracapital, part of M&G Prudential, has bought a 50% stake in SSE Enterprise for £380 million. It will pay £215 million on completion of the deal, and £165 million in instalments (depending on the performance of the business). This is yet another example of investors getting into the connectivity market in […]
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Drones – the risks and opportunities for B2B service providers
Drone security rises up the agenda, as incidents and usage increases.
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Roaming revisited – why there's still money in dem der bills
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
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Anglian Water is best place to work in UK – what does that say for telcos?
Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
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Most digital transformation projects fail – so what!
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
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Transforming technology doesn't transform relationships
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
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Why no more paper bills is both a problem and an opportunity
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
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Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.
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Study: service providers plan to innovate but must beware of the sting in the tail of innovation
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.