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Lumeon launches patient discharge solution to improve care and save money
Solution aids co-ordination of discharge and reduces readmission rates
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UK cannot afford to dither on AI
Government needs to ignore Digital Luddites, quickly agree an ethical framework and retrain workforce
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Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success
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Good news for Telecoms & Media as it bucks the trend on CSAT
Sector is only one to improve on January 2019 scores
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If you Spamalot it's going to cost you – ask Optus
B2B service providers needs to ensure that all their communications are compliant with anti-spamming laws
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BT opens SRN negotiation with big numbers
UK government urges operators to get a deal done
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T-Mobile Czech Republic and Slovak Telekom both deploy Mavenir tech
Company says it will simplify networks and help reduce costs while enhancing customer experience
