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French tourist gets EUR16,000 billshock
CSPs must do more to protect their customers when travelling
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SMSFactory spreads new mobile bill woes
New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers
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Globe flashes the cash and opts for Netcracker
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
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Having the knowledge doesn’t mean it’s the right knowledge
The DCMS oversight committee is too heavily weighted towards the Media side of the department’s portfolio with no member having a technical background even though they’re overseeing tech strategy and spending
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The digital divide sees North & Scotland less able to scrutinise and advise on tech policy
The North & Scotland has little ability to scrutinise decisions made by the DCMS, with the South having 3 times as many representatives on the DCMS Select Committee
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Huber+Suhner rolls out support for DIY FTTH
Fibre-optic cable manufacturer launches modular solution that allows customers to install the last few metres from the kerb to their home
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Deutsche Glasfaser upgrades CPE
New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls
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UK customers still not optimising spend on streaming
Research reveals divide between number of subscriptions and usage
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
