Telecoms bills often do not meet the needs of customers and are a major source of disputes, frustration, stress and cost – impacting negatively on the customer experience. (see The customer still isn’t king in telecom-land)
This autumn as the furlough schemes, short time working and loans begin to wane, we’re going to see some customers struggling financially and risk driving up calls to our call centres. (What you need to know about the coming billquake) Bills may never be the most popular part of the customer experience but they don’t have to be difficult to understand, frustrating, or boring.
While we often hear about what’s wrong with telecoms bills, we should take a minute to consider what a really good bill actually looks like.
Download Omnisperience’s complimentary Orange Paper to find out more: